Organizational Behavior: Southwest Airline Case Study

Instructions

Please read through the “Southwest Airline Case Study” file, and answer the following case questions separately:

Describe how Southwest Airlines builds their human capital.
What differentiates Southwest from any other airline?
What kinds of human skills is Southwest Airlines looking for in potential employees?
Provide at least two references to support your analysis of the case questions. Be sure to cite your sources within your posting and create a reference list at the end.

Minimum of 450 words

Criteria for Success:  
A successful case assignment will have the following characteristics:

Sources will be cited the end of your case analysis using APA format.
Articles, podcasts, or videos may not be older than 5 years.
Proper grammar, spelling, and professional language are used.